Booking Terms

Booking Terms

1. Booking Conditions

As ever, it is very important that You read and understand these terms and conditions as they form the basis of the agreement You are making with the owners of the rental properties (“the Owner/s”).  By entering into this agreement, You confirm that You have read, understood and accepted these conditions.

2. Definitions
•’I’, ‘Us’, ‘Our’ ,’The Agent’ and ‘We’ means Triptoes Travel Limited and its nominated representatives, whose registered office is at 125 Locksbrook Road, Bath, BA1 3EJ.

•’You’, ‘Your’ and ‘The Renter’ means You (and, as appropriate any and all persons in Your party), or visitors using this Website ( – “the Website”).

•’Owner’ and ‘House Owner’ means the owner of the property/ies that You are booking and with whom You are entering into an agreement and to whom any obligations on You outlined in these terms and conditions are made.  You will receive full details of the Owner once full payment for Your booking has been received.

3. Making a Booking
•All bookings will be taken over the telephone, or via e-mail or from the website. If You contact Us by e-mail and provide a telephone number then We will respond by e-mail or telephone. If You prefer to be contacted by telephone, then please state this at the time of contact with a preferred time of day.

•We will use reasonable endeavours to match Your requirements with the properties available, and once We have reached verbal or written agreement on the property You wish to rent, We will send You confirmation by e-mail. You should not enter into any other arrangements based on Your booking (such as flight bookings and car hire) until You have received a written or verbal confirmation from Us that the property is reserved for You for the dates You require. Bookings and payments will be handled by Triptoes Travel as agent for the Owner; payments will be forwarded to the Owner on Your behalf, minus our commission.

•A deposit of 35% of the full rental amount due under the agreement (“the Rental”) is due prior to confirmation. A property can only be held for 24 hours prior to receipt of the deposit. It is the 35% deposit that confirms the booking. The full balance of the Rental payable becomes due eight weeks before Your arrival date. Bookings taken within this eight week period require full payment on in order to confirm the booking by Us. Payments made using debit or credit card over the telephone or via email are not subject to any additional fees.

•If the deposit and subsequent balance are not received within 3 days of their respective due dates, the booking will be deemed to have been cancelled. Any deposit which has already been paid will not be refundable.

•In addition to the Rental, a refundable security deposit may be levied by the Owner and is payable to the Owner as directed in Your booking details. If the security deposit is not paid to the Owner, this will preclude entry to the property.  The security deposit may be used to compensate Owners for breakages or non-payment for services payable locally. The Owner reserves the right to take funds from the security deposit where there is reasonable evidence of unreported breakages or damage or where additional cleaning is required if a property is left in a particularly dirty or untidy state. The rate of security deposit payable for each property is set by the Owner and is detailed in the property information table for each property and will be shown on Your booking invoice.  The payment may be required in the local currency (Canadian Dollars)

•Triptoes Travel Ltd will not enter into any negotiation or arbitration between You and the Owner regarding the security deposit and any such discussions will be held directly between You and the Owner.

4. Cancellation and Changes to Bookings
•If You wish to change Your booking, then please contact Us at the earliest opportunity.  Whilst We will use our reasonable endeavours to help You change Your booking, We cannot guarantee that all or any of Your requests can, or will be accommodated.  If Your change incurs extra costs, these will be added to the total Rental due at eight weeks prior to travel.  If changes are made within this period, then payment will be due immediately, and confirmation of such changes will not be made until payment is received. We reserve the right to charge a small fee (£25) if required to cover administration costs associated with such changes.

5. Cancellation and Refund Policy
• If You wish to cancel Your holiday, then You should contact Us at the earliest opportunity.  Once Your deposit has been received, it is non-refundable.  This policy directly reflects the Owners’ individual policies, and You should therefore take out suitable Travel Insurance to cover the risks that may lead to such an eventuality.  Once full payment has been made, then this will also be non-refundable.  We will make reasonable efforts to re-let the week/s that You have cancelled.  If the property is successfully re-let by Us for the cancelled period, You will receive the Rental minus Your deposit and an administration fee of 10% for the extra work involved by Us.  Your deposit will be retained by the Owner and shall not be refunded.

6. Travel Insurance
•We understand that unforeseeable events may preclude You being able to travel at the last minute. You will also need significant Personal Liability Insurance when abroad which is not provided under the Owner’s Property Insurance. For these reasons, it is a condition of booking that You take out adequate travel insurance at the time of booking; alternatively, annual insurance policies are often good value. We reserve the right to ask for proof of travel insurance before Your departure date. You should ensure that Your travel policy includes adequate medical cover including the cost of repatriation should it be required.

•Accidental Damage Protection Plan (ADPP)

The ADPP provides You with cover for accidental damage to the property and/or any personal items of The Owner defined in this Rental Agreement up to $2,500 aggregate per stay.  The plan provides protection for accidental damage only and does not waive Your liability for costs resulting from:

Negligent or wilful behaviour by any person accommodated at or visiting the property where the consequences to the property could have been foreseen by a reasonable person, including damage caused by animals belonging to any person accommodated at or visiting the property

  • Cleaning charges where the  Property has not been left in a condition as defined in these Terms and      Conditions of Rental
  • Charges relating to the incorrect disposal of garbage
  • Loss or damage to the rented Property in excess of $2,500
  • Charges relating to excessive internet usage or long-distance telephone calls
  • Any damage or loss that is not reported to The Owner prior to the Property being vacated.

In the event the Owner is not notified prior to Your departure from the Property, a charge for the full cost of repair/replacement will be made on the credit card supplied at the time of booking.

ADPP is offered to You at a cost of £35 per reservation; this cost is included on the booking form.

Where The Renter opts-out of purchasing the Accidental Damage Protection Plan, The Renter will provide a valid credit card number in lieu of the ADPP payment and authorises The Owner to charge for maintenance, repair, cleaning and/or loss following inspection of the Property.  In the event that a charge to the credit card is declined, further action will be taken to recover the outstanding amount and a £100 administration fee will be applied, together with any legal fees and additional costs incurred in pursuing a legitimate claim.

7. Occupancy of the Property

Regardless of the published maximum number of persons a property can accommodate, the number of guests occupying the Property is strictly limited to those named on the Booking Form or any subsequent amendment notified in writing to Us.  The stated and agreed occupancy figure includes all persons irrespective of age.

Exceeding the number of stated and agreed persons will result in immediate eviction without refund, or a $100 per guest per night charge at the discretion of The Owner.

8. Condition of the Property

The Property will have been inspected prior to occupation and therefore The Renter undertakes to:

–  Notify The Agent immediately with regard to any damage and/or maintenance issues that require attention.

– Keep the Property and all furniture, fixtures, fittings, chattels and effects in or about the Property in the same state of repair and condition as found at the commencement of the Rental.

–  Where a cleaning service is provided; The Renter shall follow the departure instructions provided by The Owner.

–  Where a cleaning service is not provided; The Renter shall leave the Property in the same state of cleanliness and general order in which it was found.  Failure to do so to the satisfaction of The Agent/Owner will result in a damage/cleaning charge being levied.

–  Report details of any damage done to the Property or any of the furniture, fixtures, fittings and effects to The Agent immediately. Purchasers of the Accidental Damage Protection Plan (ADPP) have coverage for accidental damage up to the value of $2500.

–  Where the ADPP has not been purchased, replace any part of the Property or the furniture, fixtures, fittings and effects damaged or destroyed with similar articles of at least equal value, or if The Owner requires, pay to The Owner the value of such part of the Property destroyed or damaged.

9. Use of Telephone and Internet Services

Where a telephone is provided as part of the rental, The Renter must charge all long-distance telephone calls to either a credit/phone card or call collect, unless advised otherwise.  Where internet services are provided, there may be download restrictions and a charge may be levied if these are exceeded.  It is The Renter’s responsibility to check for restrictions on an internet device before commencing any download.

10.  Pets

Unless indicated in the property listing, pets are not accepted at a property.  Even where pets are accepted, number or type/breed restrictions may apply. Where a pet is permitted, all evidence of pet occupation must be removed from the Property and grounds at the end of the rental period. Pets are not permitted on any item of furniture, including beds, and evidence of pet hair on furniture and bedding may incur additional cleaning charges.

The Agent accepts no responsibility for any allergic reaction or other conditions arising at any property, whether designated “No Pets” or not.  The designation of “No Pets” does not indicate there have not been pets at the property at some time.

11.  Smoking

Smoking is not permitted in any property.  Individual properties may have additional restrictions and instructions with regard to smoking.  These will be indicated in the Property Welcome Guide.

12. The Role of Triptoes Travel Ltd.
•Triptoes Travel is an agent acting on behalf of the Property Owners who are supplying accommodation to You. It is important to understand that by asking Us to undertake a booking on Your behalf, You are entering into an agreement with the Property Owner and that You are liable to the House Owner and the House Owner to You.

•This arrangement has implications that You should be aware of. The extent of our liability to You is as set out in clause 13 below.

13. Liability of Triptoes Travel Ltd
•As agents, We will always endeavour to ensure that Your holiday arrangements run smoothly, but We are not liable for the actions or omissions of the House Owners, their representatives or any person not employed by Us. Triptoes Travel does not arrange Package Holidays as defined by the Package Travel Regulations 1992.

•All the properties advertised on our Website have been visited by a representative of Triptoes Travel or one of our Agents, and whilst We use reasonable endeavours to ensure that all descriptions of the properties are made in good faith and are accurate, We exclude liability for any inaccuracies, omissions or mis-descriptions of the properties or for Your subjective interpretation of any such descriptions.

•Whilst the representatives of Triptoes Travel take great care in their assessment of properties during their visit, they are not qualified nor warrant to undertake a formal Health and Safety assessment of the property.  Risks may be present of which they were not made aware or did not notice during their visit.  It remains the full and sole responsibility of the property Owner to ensure that all local safety regulations are complied with and that safety related equipment are maintained in good working order.  The visit to a property made by Triptoes Travel or its representative does not imply the acceptance of any liability for risks encountered at it and the responsibility for the safety and supervision of children remains Yours at all times.

•You will be informed of any last minute changes to items available that We are made aware of by the Owner, but We do not guarantee the accuracy of any of the items listed.

•If any problems occur on Your holiday, You may contact Us for assistance should the need arise, but We do not guarantee to be able to rectify any local problems either where this is the responsibility of the House Owner or where You fail to follow the complaints procedure outlined in clause 10 below. This service is offered at our discretion and We shall not incur any liability to You in this regard.

•Save as expressly set out above, all warranties, terms and conditions implied by law or otherwise are excluded to the fullest extent permitted by law.

•Triptoes Travel Limited excludes all liability for any and all special, indirect or consequential losses, damages, costs or expenses suffered or incurred by You as a result of Your booking, Your stay at the property, or otherwise in connection with Your agreement with the House Owner.

•The total liability to You by Us or the House Owner in contract, tort and statutory law shall not exceed the Rental payable by You under the agreement.

•Nothing in this Clause 13 shall be deemed to exclude our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation.

14. Complaints
•It is very important to Us and the House Owners that You enjoy Your holiday. If there is anything that gives rise to a complaint, then You must inform the House Owner or nominated representative as soon as possible. We do not accept any liability on behalf of the House Owner for problems arising with the properties and it is the Owner’s obligation to ensure that the accommodation is provided to the required standard.

•We will however attempt to address any complaint You cannot immediately rectify locally as long as You contact Us as soon as possible and supply written confirmation of Your complaint to Us within a week of Your return. We offer this service to ensure a positive outcome to any problems that may occasionally arise and will use all reasonable endeavours to rectify a problem within 48 hours of being notified of the problem. This service is provided at our discretion and We shall not incur any liability to You in this regard.

•For the avoidance of doubt, Triptoes Travel shall not be liable to You for the supply of the accommodation or facilities and services offered nor any and all special, indirect or consequential losses, damages, costs or expenses suffered or incurred by You as a result of any problems with the properties.

15. Force Majeure
•There are certain things that neither We nor the Owner can reasonably foresee and avoid.  In these instances neither We nor the Owner accept liability for any loss, damage or inconvenience resulting to You, and will not be obliged to compensate You.  Examples of such events include the breakdown of local services, plumbing, electrics, war or threat of war, civil strife or riot, terrorist activity or the threat thereof, natural disaster, Weather, fire, industrial dispute and all other events which are out of our control.  Neither We nor the Owner can accept any responsibility for the closure or congestion of roads, ports or airports.

16. Equipment and Facilities Provided

Equipment and facilities are provided at the discretion of The Owner and whilst every attempt is made to ensure that such equipment is in working order for the duration of the rental period, should a breakdown or some other situation occur that renders an element unusable, neither The Agent nor Owner take responsibility for replacing or refunding The Renter for the lack of use of these equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such items as watercraft, motors, televisions, VCRs/DVDs, hot tubs, saunas and Jacuzzis.

The Renter must report any inoperative or defective equipment to The Agent promptly! The Agent will make every reasonable effort to have repairs made as soon as possible; however, there are limited service contractors in Cottage Country areas.  While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent; rebate; or refund will be issued for a mechanical failure of air conditioning, dishwasher, washer, dryer, TV or other appliances.

16. Refunds

If a breakdown should occur to fundamental elements such as water systems, plumbing and electrical systems, and major appliances such as stove or refrigerator, every effort will be made to repair or replace, or an appropriate refund will be made for the inconvenience caused. This does not apply to system breakdown caused by misuse, such as plumbing blockages caused by inappropriate use of sanitary facilities.

The Owner is not liable, nor will provide a refund, for any stoppage of electrical services caused by extreme weather or other circumstances beyond his control.  Similarly, there will be no refunds for inclement weather, changes in water levels, conditions at neighbouring cottages, or any nuisance afforded by the natural elements of Cottage Country living such as flying insects or the animal population.

17.  Other Conditions of Booking

The Renter shall abide by these Terms and Conditions of Rental and any other instructions contained in the individual Cottage Guide and any additional information and instructions as shall be supplied in the Property or by The Agent or Owner.